This document is an MVP template aligned with Israeli law references. It does not constitute legal advice. Review by licensed counsel in Israel is recommended before production use.
1. Introduction
LULA-SOFT ("we", "us", "our") operates this website and related digital agency services from the State of Israel. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit our website, submit forms, interact with testimonials, or communicate with us.
We are committed to processing personal data in accordance with the Privacy Protection Law, 5741-1981 (the "PPL"), including Amendment 13 (2024) and regulations promulgated thereunder, as well as applicable guidelines issued by the Privacy Protection Authority of Israel.
2. Data Controller
The data controller responsible for your personal data is LULA-SOFT, operating in Israel. For privacy-related inquiries you may contact us via the contact form on this website or the email address published in site settings.
3. Categories of Personal Data We Collect
Depending on your interaction with our services, we may collect:
- Identity and contact data: name, email address, phone number, company name.
- Communication data: messages submitted through contact forms, project briefs, and support correspondence.
- Technical data: IP address, browser type, device identifiers, pages viewed, referral URLs, and timestamps.
- Cookie and analytics data: preferences stored in cookies and similar technologies where you have consented.
- Testimonial data: name, quote, optional photo, site name, and service references when you submit a public review.
4. Purposes and Lawful Bases
We process personal data for the following purposes:
- Responding to inquiries and providing agency services you request.
- Operating, maintaining, and improving our website and user experience.
- Security, fraud prevention, and abuse detection.
- Compliance with legal obligations under Israeli law.
- Publishing testimonials you voluntarily submit and approve for display.
- Analytics and performance measurement, where permitted by law and subject to consent where required.
Processing is based on your consent, performance of pre-contractual steps, our legitimate interests (balanced against your rights), and legal obligations under the PPL and related regulations.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Contact form submissions are typically retained for up to twenty-four (24) months unless a business relationship continues. Server logs may be retained for up to twelve (12) months. Testimonial data is retained while published and for a reasonable period thereafter for audit purposes.
6. Third-Party Processors and Transfers
We may share personal data with trusted service providers who assist us with hosting, email delivery, analytics, and infrastructure. Such processors are bound by contractual obligations consistent with Israeli privacy requirements. Where data is transferred outside Israel, we implement appropriate safeguards as required under Amendment 13 and applicable PPL provisions, including assessing the level of protection in the destination country and using approved transfer mechanisms where necessary.
7. Your Rights Under Israeli Law
Subject to the PPL, you may have the right to:
- Access personal data held about you in our databases ("database owner" inquiries).
- Request correction of inaccurate or incomplete data.
- Request deletion or restriction of processing where applicable.
- Object to certain processing based on legitimate interests.
- Withdraw consent where processing is consent-based, without affecting prior lawful processing.
We will respond to verified requests within the timeframes prescribed by Israeli law, generally within thirty (30) days unless extension is permitted. To exercise your rights, contact us using the details in Section 12.
8. Security Measures
We implement administrative, technical, and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. These include access controls, encrypted transport (HTTPS), staff confidentiality obligations, and regular review of our security practices. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.
9. Cookies and Tracking Technologies
Our website may use essential cookies required for operation and, where you consent, analytics or preference cookies. You can manage cookie preferences through your browser settings and any consent banner we provide. Disabling certain cookies may affect site functionality.
10. Minors
Our services are not directed at individuals under eighteen (18) years of age. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us and we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Material updates will be posted on this page with a revised "Last updated" date. Continued use of the website after changes constitutes acknowledgment of the updated policy where permitted by law.
12. Contact and Privacy Inquiries
For questions about this Privacy Policy or to exercise your rights under the Privacy Protection Law, 5741-1981, please contact LULA-SOFT through the contact page on this website. We will designate an appropriate contact point for privacy inquiries and, where required, cooperate with the Privacy Protection Authority of Israel.
13. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of the State of Israel. Any dispute relating to personal data processing shall be subject to the exclusive jurisdiction of the competent courts in Israel, without prejudice to mandatory rights under applicable law.
Last updated: 2026-06-14